About the role
The Sales Administrator (Logistics) will provide data-focused sales administration and customer rate administration support within a transport and logistics environment. This role will manage customer information, rate updates, pricing changes, quote support, rate-related queries, invoice support, reporting, and internal coordination across Sales, Operations and Finance to ensure customer records, rates, and account information remain accurate and up to date.
Maintain accurate customer information, account details, customer rates, and sales administration records in Translogix and other internal systems.
Process customer rate updates, rate reviews, pricing changes, and account amendments with a high level of accuracy.
Support Account Managers and the Business Development Manager with customer information, quotes, rate updates, reports, and sales administration requirements.
Prepare and update sales quotes, customer rate documentation, pricing information, and supporting records as required.
Monitor and manage the Rate Admin inbox, responding to internal and customer queries in a professional and timely manner.
Liaise with Operations, Finance, Account Managers, and internal stakeholders to resolve customer rate, invoice, account, and service-related queries.
Support invoice-related administration by checking customer rates, account details, pricing records, and supporting information where required.
Maintain accurate records of customer communications, rate changes, approvals, account updates, and related documentation.
Assist with customer KPI reporting, sales reports, rate review tracking, and other administrative reporting requirements.
Complete high-volume data entry and system updates while maintaining accuracy, consistency, and strong attention to detail.
Support customer onboarding and account maintenance by ensuring required customer, pricing, and account information is complete and correctly recorded.
Identify and escalate discrepancies, missing information, rate issues, or process concerns to the appropriate internal team.
Support compliance, audit requirements, company procedures, and internal controls relating to customer records, rates, and sales administration.
Assist with process improvements across rate administration, customer data, reporting, inbox management, and internal workflows.
Requirements
Senior High School, Higher School Certificate, VCE equivalent, or relevant administration/business qualification is preferred.
Minimum 3+ years’ experience in sales administration, logistics administration, transport administration, accounts administration, rate administration, customer support administration, or a similar data-focused support role.
Experience in transport, freight, logistics, supply chain, or a similar operational environment is highly regarded.
Strong experience with customer rate administration, rate updates, pricing information, sales administration, customer account maintenance, or similar data-focused work.
High-volume data entry experience with strong accuracy, consistency, and attention to detail.
Experience using Translogix or a similar transport management, logistics, ERP, CRM, or customer database system is highly regarded.
Intermediate Microsoft Excel skills, with the ability to maintain spreadsheets, update records, review data, and support reporting requirements.
Good numerical accuracy, with the ability to review customer rates, invoices, pricing details, customer records, and account information carefully.
Strong written and verbal communication skills for rate-related queries, internal coordination, customer follow-up, and stakeholder communication.
Ability to liaise effectively with Account Managers, Business Development, Operations, Finance, customers, and internal teams.
Strong organisational and time management skills, with the ability to manage inbox activity, multiple requests, recurring deadlines, and structured administration tasks.
Proactive problem-solving approach, with the ability to identify discrepancies, ask questions, escalate issues, and follow through to resolution.
Reliable, process-driven, and comfortable working with structured procedures, audit requirements, and high-volume administrative work.
Professional, customer-focused, and able to work independently while supporting a collaborative team environment.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
Work from home
Mon - Fri: 9:00 AM – 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.