About the role
Customer Success & Support Specialist
Warehance is looking for a Customer Success & Support Specialist who is detail-oriented, technically capable, curious, and great with people.
Warehance is a warehouse management system that helps businesses manage orders, inventory, shipping, and fulfillment, making e-commerce and retail distribution faster and more efficient.
This is a problem-solving role. Youâll work directly with customers to understand what theyâre trying to accomplish, investigate issues, answer technical and operational questions, and communicate solutions clearly.
We care about the quality of the answer, not just how quickly a ticket gets closed.
What Youâll Do
Solve technical, operational, and business problems for customers
Investigate issues and identify the real root cause
Explain technical information clearly and confidently
Learn how our customers operate and help them use Warehance effectively
Work with product and engineering when deeper investigation is needed
Own customer problems through resolution
What Weâre Looking For
Youâre detail-oriented and analytical, but also social and comfortable working directly with customers. You enjoy figuring things out, asking good questions, and taking ownership of problems.
You also need to be willing and excited to learn. Warehousing, shipping, e-commerce, and software can get complex, and we donât expect you to know everything on day one. We do expect you to continuously learn, ask questions, and get better.
Our values matter in how we work:
Integrity
Be honest, accurate, and accountable.
Craft / Excellence
Take pride in your work. Care about the details and the quality of every answer.
Passion
Bring energy and care to the work. Take customer problems seriously and want to solve them well.
Curiosity
Ask questions, dig deeper, and understand how things actually work.
Generosity
Be helpful with your time, knowledge, and attention. Treat customers and teammates with respect and patience.
You donât need to know everything on day one. You do need to be willing to learn, care about finding the right answer, and communicate it well.
Please mention the word **FANCIER** and tag RMmEwMTo3ZTAxOjoyMDAwOmU1ZmY6ZmU4YjoxYTg= when applying to show you read the job post completely (#RMmEwMTo3ZTAxOjoyMDAwOmU1ZmY6ZmU4YjoxYTg=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.