About the role
About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential.
About the Role
We are looking for an Operations Support professional to provide day-to-day administrative and operational support for international freight forwarding activities.
This role will focus on monitoring operational inboxes, registering jobs, creating shipments and consoles in CargoWise, managing shipment documentation, and following up on operational requirements to ensure jobs are processed accurately and on time.
What You'll Do
Monitor operational inboxes and register jobs from order level
Review incoming shipment details and ensure information is complete and accurate
Create shipments and consoles in CargoWise
Handle e-DOCing and upload required shipment documents
Follow up on EDOs, telex releases, customs holds, and other operational requirements
Coordinate with relevant teams and stakeholders to obtain missing information or documents
Update shipment records and systems with the latest information
Maintain accurate and organized shipment documentation
Monitor assigned jobs and follow up on outstanding operational requirements
Support other forwarding and operations-related administrative tasks as needed
What You Need
Prior experience in freight forwarding, logistics, or operations support
Experience handling shipment documentation and operational processes
Familiarity with CargoWise is preferred
Understanding of common freight forwarding terms and processes
Strong attention to detail and accuracy
Good written English communication skills
Comfortable monitoring and managing a high volume of emails and tasks
Organized and able to prioritize multiple jobs and deadlines
Ability to work independently and follow established processes
Comfortable performing detail-oriented and repetitive operational tasks
Technical Requirements
Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps
Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps
Quiet, conducive home workspace
OPTIONAL: Wired Ethernet connection preferred during work hours
OPTIONAL: Power backup (UPS) if the location experiences frequent outages
Why Expedock
HMO coverage and leave credits become available after three months of engagement.
Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
Evaluate your qualifications and suitability for current and future roles
Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
Maintain talent pools for future opportunities, where permitted by law
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.
Originally posted on Himalayas