About the role

Loan Coordinator / Lender Liaison – Mortgage Operations | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Availability: 30+ Hours per Week
About the Role
At Pavago, one of our clients is hiring an experienced Loan Coordinator / Lender Liaison to manage active loan files and ensure they move efficiently from submission through closing.
You’ll serve as the primary coordination point between lenders, underwriters, and internal teams, maintaining clear visibility across every active loan while ensuring documentation, conditions, follow-ups, approvals, and deadlines remain on track.
This role is ideal for someone with hands-on experience in mortgage operations, loan processing, lender coordination, or real estate financing who understands how to keep deadline-sensitive transactions moving.
If you’re highly organized, proactive with follow-ups, and comfortable managing multiple loan files simultaneously, this role is a strong fit.
What You’ll Own
Lender & Underwriter Communication

Serve as the primary point of contact with lending partners

Maintain consistent communication throughout the loan lifecycle

Follow up on:

Outstanding documentation

Underwriting conditions

Lender requests

Pending approvals

Communicate loan updates clearly to internal stakeholders

Respond promptly to lender and underwriter requests

Escalate issues proactively to prevent funding or closing delays

Maintain professional relationships with lending partners

Loan Pipeline Management

Track active loan files from submission through closing

Review loan reports and lender updates daily

Maintain accurate visibility into:

Current loan status

Outstanding conditions

Required documentation

Upcoming deadlines

Next steps

Identify bottlenecks before they impact closing timelines

Ensure every active loan has clear ownership and follow-up

Prioritize files based on deadlines and closing requirements

Keep loan statuses accurate and current across internal systems

Internal Team Coordination

Coordinate with internal teams to gather required documentation

Manage responses to lender and underwriting requests

Support timely submission of loan packages and updates

Proactively follow up on outstanding internal items

Keep stakeholders aligned on deadlines, requirements, and closing timelines

Ensure requested documentation reaches lenders promptly

Maintain clear ownership of outstanding action items

Documentation & File Management

Maintain complete and organized loan files

Ensure lender correspondence and documentation are properly recorded

Keep CRM and loan management systems accurate and current

Verify file completeness before important milestones

Maintain clear records throughout the lending process

Track documentation requirements and outstanding conditions

Ensure critical information can be quickly located when needed

Closing Coordination

Closely monitor loans approaching closing

Confirm outstanding conditions are addressed on time

Coordinate final requirements between lenders and internal stakeholders

Maintain visibility into expected closing and funding timelines

Follow up on last-mile documentation and approvals

Help prevent last-minute delays caused by missing information or communication gaps

Escalate potential closing risks early

Process Improvement

Identify inefficiencies in loan processing and lender communication

Recommend improvements that reduce:

Processing delays

Communication gaps

Missed follow-ups

Loan cycle times

Help develop standardized workflows for pipeline management and lender coordination

Improve visibility and accountability across active loan files

Requirements

Proven experience in:

Loan Coordination

Loan Processing

Mortgage Operations

Lender Liaison roles

Similar lending positions

Strong understanding of the U.S. mortgage or lending process

Experience managing loan files from submission through closing

Excellent written and verbal English communication skills

Strong organizational and project management skills

Ability to manage multiple active loans simultaneously

Experience with:

CRM systems

Google Docs

Google Sheets

Google Calendar

Strong attention to detail and deadline management

Ability to proactively manage lender and underwriting follow-ups

Ability to work independently in a remote environment

Reliable internet connection

Availability for 30+ hours per week

Nice to Have

Experience with:

DSCR loans

Non-QM loans

Investment-property financing

Experience supporting real estate investors or investment-property transactions

Familiarity with:

Encompass

LendingPad

Jungo

Salesforce

Other loan management systems

Background in real estate acquisitions, dispositions, or operations

Previous experience supporting U.S.-based:

Mortgage lenders

Mortgage brokers

Real estate investment firms

Have successfully managed loans from submission through closing

Understand lender and underwriting workflows

Proactively follow up rather than waiting for reminders

Can manage multiple active files without losing accuracy

Stay organized when priorities and deadlines change quickly

Communicate confidently with lenders, underwriters, and internal stakeholders

Notice missing documentation and potential delays early

Take ownership of keeping every loan moving forward

Are comfortable escalating risks before they impact closing

Maintain accurate records throughout the entire loan lifecycle

What a Typical Day Looks Like
You may start your day by reviewing every active loan to identify new lender updates, outstanding conditions, missing documentation, and approaching deadlines.
Throughout the day, you’ll communicate with lenders and underwriters, follow up on outstanding conditions, coordinate documentation with internal teams, update loan statuses and CRM records, and track upcoming closing milestones.
You’ll also resolve or escalate potential bottlenecks and ensure loans approaching closing have their outstanding requirements completed.
In short: you keep every loan organized, every stakeholder informed, and every deadline moving toward a successful closing.
Key Metrics for Success

Loans progressing through the pipeline on schedule

Reduced delays caused by missing documentation or follow-ups

Accurate and up-to-date loan status tracking

Fast turnaround on lender and underwriting requests

Zero missed critical loan deadlines

Complete and organized loan documentation

Consistent stakeholder communication

Reduced number of stalled loan files

Improved loan cycle times and closing efficiency

Why This Role Stands Out

Direct ownership of active loan pipelines

High visibility across lending and real estate operations

Opportunity to work directly with lenders, underwriters, and internal stakeholders

Hands-on exposure to the complete loan lifecycle

Opportunity to develop expertise in:

Mortgage Operations

Investment-Property Lending

DSCR / Non-QM Financing

Real Estate Operations

Fully remote working environment

Career growth opportunities into:

Senior Loan Coordinator

Loan Processor

Mortgage Operations Manager

Lending Operations Manager

Interview Process

Initial Application

Spark Hire One-Way Video Interview

Recruiter Screening

Client Interview

Offer Stage

Spark Hire Video Interview – Required
As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire.
After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.
Completion of the Spark Hire video is required to be considered for the next stage. Please check your inbox as well as your spam or junk folder for the invitation.
Apply Now
If you have experience in loan processing, mortgage operations, lender coordination, or real estate financing and know how to keep multiple loan files moving from submission through closing, we’d love to hear from you.
Apply today and take ownership of the lender communication, documentation, pipeline tracking, and closing coordination that keeps loans progressing efficiently.
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Originally posted on Himalayas

Interview prep

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Mid

Technology & IT CRM Excel Operations Project Management Remote Collaboration Mid level

Likely questions

Tell us about work you have done that is close to the Loan Coordinator role.
How would you approach your first 30 days at Pavago?
Which of CRM, Excel and Operations have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

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A recent example that proves your experience with CRM, Excel and Operations.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

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What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Loan Coordinator role because I can bring practical experience in CRM, Excel and Operations, learn the team quickly, and contribute to the outcomes Pavago needs from this hire.

Loan Coordinator

About the role

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Likely questions

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