Teleperformance

Team Leader - Work From Home

Glasgow, United Kingdom remote Mid GBP37,286 - GBP37,286
remote Mid level Technology & IT Salary listed Curated
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About the role

Team Leader Location: Cuprum,Glasgow On Site only Contract: Full-Time, Permanent Salary £24784.50 Hours: 37.5 hours per week The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. Yo…

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Customer Service Leader Home Technology Mid level remote

Likely questions

  1. Tell us about work you have done that is close to the Team Leader - Work From Home role.
  2. How would you approach your first 30 days at Teleperformance?
  3. Which of Customer Service, Leader and Home have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Leader and Home.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Team Leader - Work From Home role because I can bring practical experience in Customer Service, Leader and Home, learn the team quickly, and contribute to the outcomes Teleperformance needs from this hire.

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