About the role
This is a remote position.
About SiFi
SiFi is a fast-growing B2B FinTech company specializing in spend management and card issuance solutions. We help companies take control of their spending, streamline expense workflows, and operate with greater efficiency.
Role Overview
The IT Governance Senior Specialist sets and governs the processes that control how SiFi runs and changes its technology. As a SAMA-licensed institution operating live payment systems, every production change and every service process has to be controlled, traceable and audit-ready.
This role designs SiFi's IT governance, IT service management (ITSM) and change management processes together with the Infrastructure, Engineering and Cybersecurity teams, and makes sure they are implemented and followed. The processes must align with ITIL best practice and the SAMA IT Governance Framework, and hold up under audit and regulatory review.
Key Responsibilities
1. IT Governance & Regulatory Alignment
Develop and maintain IT governance policies, standards and procedures aligned with ITIL 4 and the SAMA IT Governance Framework
Run gap and maturity assessments against SAMA requirements, and own the resulting remediation plans through to closure
Prepare evidence and coordinate internal audits, external audits and regulatory reviews of IT governance controls
Work with Cybersecurity GRC, Risk and Compliance on shared controls (SAMA Cyber Security and Business Continuity frameworks)
2. IT Service Management
Co-design, roll out and continuously improve ITSM processes with Infrastructure, Engineering and Cybersecurity: incident, problem, service request, service level, configuration and asset, and knowledge management
Define and maintain the IT service catalogue, SLAs and OLAs with Engineering, Operations and Customer Support
Monitor third-party and vendor service levels and escalate breaches
Configure process workflows in the ITSM platform and drive adoption across teams
3. Change Management
Design and govern the change management framework: change request standards, risk and impact classification, Change Advisory Board (CAB), standard and emergency changes, and post-implementation reviews
Identify and track IT risks and control gaps arising from technology changes, ensure appropriate mitigating controls and ownership are defined, and follow remediation actions through to closure.
Co-develop the process with Infrastructure, Engineering and Cybersecurity so it fits how each team delivers, and embed it in their tooling and workflows
Act as process owner, not technical approver: approval of individual changes stays with the relevant engineering, infrastructure and security leads
Monitor adherence: verify that production changes are approved, tested, segregated, traceable and have a rollback plan, and escalate non-compliance
Track change success rate, failed changes and unauthorized changes, and drive improvements with the owning teams
4. Access Governance & IAM Oversight
Govern user access lifecycle processes, including joiner, mover and leaver activities.
Define and coordinate periodic user access reviews across systems and applications.
Govern role-based access, least privilege, privileged access and segregation of duties requirements.
Monitor access exceptions, dormant accounts, excessive privileges and unresolved access issues.
Ensure access approvals, ownership and review responsibilities are clearly defined and followed.
Coordinate with IT, Engineering, Cybersecurity, HR and system owners on IAM governance and remediation activities.
5. Reporting & KPIs
Produce IT governance and service management KPIs/KRIs for management and committees
Track audit findings and regulatory action items, and report status to closure
Requirements
Requirements
Minimum 6 years of experience in IT governance, IT service management or change management, ideally in banking, payments or another regulated financial services environment
Expert, hands-on knowledge of ITIL; ITIL 4 Foundation certification required
Proven track record designing and governing a change management process, including facilitating CAB, in a live production environment
Strong stakeholder management: able to drive adoption of processes across engineering, infrastructure and security teams without direct authority
Hands-on experience with ITSM platforms (e.g., ServiceNow, Jira Service Management, Fresh-service)
Working knowledge of the SAMA IT Governance Framework and related SAMA frameworks
Proven ability to work under pressure and deliver to short deadlines, such as audit and regulatory submissions
Excellent written and spoken English is required; Arabic is preferred
Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field
Preferred Qualifications
ITIL 4 Managing Professional or Strategic Leader
•COBIT 2019, ISO/IEC 20000 or CGEIT
Experience in a SAMA-regulated institution
Working Arrangement
•Fully remote
Available during Saudi business hours (Sunday to Thursday), with flexibility when urgent incidents or audit deadlines require it
Originally posted on Himalayas
