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About the role
Location: Remote (Portugal-based candidates only)
Start Date: April 10, 2025
Full-time, 40 hours/week, 8 hours/day
Monday to Sunday 08:00 to 19:00 - Rotative shifts
Days off: 2 days (rotative)
We are hiring an Italian-speaking Customer Service Representative to support our client's growing team. Work from home and provide top-notch assistance to travelers and passengers.
Responsibilities:
Handle customer inquiries via phone, email, and chat.
Provide information about travel services and bookings.
Troubleshoot and resolve customer issues effectively.
Maintain accurate records and follow up with customers.
Requirements:
Fluency in Italian (C1) and English (B2), both written and spoken
Previous customer service experience is preferred.
Previous sales experience is mandatory!
Ability to work rotational shifts.
Strong problem-solving skills and a customer-first attitude.
EU member state passport, a valid residence card for Portugal, an expression of interest or a job-seeker visa (a MUST)
Originally posted on Himalayas
