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About the role

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!
Location: Remote in Continental Portugal
Contract: Full-time (12-month with renewal)
Start dates: July 14, July 21, July 28
Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.
Your Responsibilities:

Support Finnish-speaking customers with order-related issues (tracking, returns, payments).

Communicate clearly and professionally across channels (phone, email, chat).

Handle sensitive data responsibly and securely.

Escalate complex cases using internal tools and procedures.

Monitor and improve your own KPIs.

You have:

Native-level Finnish and strong English (C1).

Ability to stay calm under pressure and problem-solve efficiently.

Previous experience in customer support is a plus.

Flexibility to work rotating shifts, including weekends and holidays.

Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use these suggested prompts to prepare. They are not questions supplied by the employer.

Entry

Technology & IT Customer Service Remote Collaboration Entry level remote

Practice questions

Tell us about work you have done that is close to the E-commerce Customer Assistant Finnish Speaker | Fully Remote role.
How would you approach your first 30 days at AetherCore?
Which of Customer Service and Remote Collaboration have you used recently, and what did it help you achieve?
What have you learned quickly in a past role, project, or training experience?
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Customer Service and Remote Collaboration.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the E-commerce Customer Assistant Finnish Speaker | Fully Remote role at AetherCore. My relevant experience is [your example], where I [your action] and achieved [your result].

E-commerce Customer Assistant Finnish Speaker | Fully Remote

About the role

Walk in with sharper answers.

Practice questions

Prepare before the call

Ask them

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