American Express Company

Remote Travel & Concierge Experience Bilingual Agent

Canada remote Mid Salary not listed
remote Mid level Design & Creative Curated
Sign in to apply Free account — we bring you straight back to this role.

Check location eligibility. Remote describes how the work is done; it does not necessarily mean applications are accepted worldwide. Check the location and residency requirements in this listing before applying.

About the role

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use these suggested prompts to prepare. They are not questions supplied by the employer.

Mid
Design & Creative Customer Service Remote Collaboration Mid level remote

Practice questions

  1. Tell us about work you have done that is close to the Remote Travel & Concierge Experience Bilingual Agent role.
  2. How would you approach your first 30 days at American Express Company?
  3. Which of Customer Service and Remote Collaboration have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Customer Service and Remote Collaboration.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Remote Travel & Concierge Experience Bilingual Agent role at American Express Company. My relevant experience is [your example], where I [your action] and achieved [your result].

Related jobs.

More roles from this company or category.