About the role
At Intergo Telecom, we build the future of connectivity. Our mission is to make communication simple and available to businesses and individuals by building, operating and acquiring businesses in the telecom space that connect the world, making everyone feel like a local. Our CPaaS platform gives businesses the APIs and cloud services they need for voice, SMS, WhatsApp and omnichannel messaging.
We’re looking for a Technical Business Analyst to turn our product vision into clear, testable requirements across our portal, back office, billing and APIs, and to own documentation of R&D projects and new features from idea to release. If you enjoy bridging product, business and engineering, we’d love to hear from you.
What you’ll do
Gather requirements from stakeholders and customers via interviews, workshops and ticket analysis
Write ready-to-build epics, user stories and acceptance criteria; sketch wireframes to settle flows and edge cases
Model processes, journeys, systems and data (BPMN, sequence, state, ER) and run gap and impact analysis
Break initiatives into prioritised backlog items (RICE, value vs effort) across several products, flagging shared dependencies and conflicts
Balance requests from multiple Product Managers and keep stakeholders informed on status and trade-offs
APIs, data and metrics
Define and review REST API contracts (payloads, error codes, webhooks, idempotency) and test them in Postman
Map data and document integrations with carriers, PortaOne, Meta/WhatsApp and payment providers
Document data models, define OKRs/KPIs and reporting needs, and validate releases with analytics
Discovery
Benchmark competitors’ features, pricing and developer experience
Run discovery and turn findings into problem statements, PRD inputs and backlog candidates
Delivery and documentation
Join Scrum ceremonies; write test scenarios with QA and sign off UAT
Manage change requests and traceability; prepare release notes, runbooks and support handovers
Maintain specs and decision logs in Confluence; write API references, migration guides and user guides
Document R&D experiments so findings carry into production specs
Capture telecom and regulatory requirements (sender ID, A2P, opt-out, GDPR, data retention, fraud controls
Requirements
Must have
3–5+ years as a BA or Technical BA in software, SaaS or B2B
Strong requirements skills: user stories, acceptance criteria, gap and impact analysis, stakeholder management
Solid REST API and JSON knowledge (XML a plus); OpenAPI specs and Postman testing
Data models, ER and process/sequence/state diagrams, wireframes and mockups
Agile/Scrum and SDLC experience, including test cases and UAT
OKRs, KPIs and analytics dashboards
Clear specs and customer-facing docs (API docs, migration and user guides)
Jira, Confluence, Miro or Lucid, Postman, Swagger/Redocly
Daily, careful use of AI assistants for specs and analysis
Excellent English, written and spoken
Structured, detail-oriented and autonomous, able to juggle several products and shifting priorities
Confident facilitating workshops, negotiating scope and bridging business and engineering
Big pluses
Telecom or messaging experience (SMS/A2P, WhatsApp Business API, SMPP, SIP, telecom billing, CDRs, PortaOne)
Market analysis, benchmarking or product discovery
MoSCoW, RICE and dependency/risk prioritisation
SQL, product analytics, webhooks and OAuth/API key auth
UML, BPMN, Figma, ReadMe and developer-facing writing
AI prototyping, workflow automation or LLM feature analysis
PMI-ACP, PSPO or CSPO certification
Benefits
Competitive salary and performance-based bonuses
Paid annual leave days and paid sick leave days
Flexible working hours and a supportive work-life balance culture
Paid access to premium AI tools
Team events
Access to professional development programs and continuous training
A growing company with the potential to take on more responsibility and grow personally
Originally posted on Himalayas
