About the role
Overview
This is a remote role that may be hired in several markets across the United States.
This position is responsible for leading the development, delivery, and evolution of digital capabilities within the Commercial Banking platform. The role works across multiple product domains, partnering with business stakeholders, technology teams, and product peers to define requirements, prioritize initiatives, and deliver scalable solutions that support business objectives and enhance user experiences. This position serves as a key liaison between business needs and technology execution, ensuring solutions align with enterprise standards, platform strategy, and customer expectations.
Responsibilities & Qualifications
Duties & Responsibilities
Product Strategy and Platform Leadership
Develop and execute product strategies aligned with organizational and platform goals.
Define and communicate product vision, roadmap, and priorities for capabilities within the Commercial Banking platform.
Identify opportunities to improve platform experiences, operational efficiency, and business outcomes.
Balance competing priorities across multiple stakeholder groups and product domains.
Product Development and Requirements Management
Translate business needs into clear product requirements, user stories, and acceptance criteria.
Partner closely with Agile delivery teams to clarify requirements, answer questions, and support solution development throughout the delivery lifecycle.
Ensure solutions are designed with scalability, usability, and long-term platform sustainability in mind.
Collaborate with developers, architects, and analysts to refine features and deliver high-quality outcomes.
Cross-Domain Collaboration and Experience Design
Partner with product managers, business stakeholders, and technology teams across Commercial Banking domains to understand evolving needs and identify intersections with Administration capabilities.
Evaluate impacts of upstream and downstream product changes to ensure a cohesive end-to-end user experience.
Help design and shape administrative workflows and experiences that support business users and platform customers.
Facilitate discussions to define business processes, identify dependencies, and align cross-functional teams on priorities and solutions.
Agile Product Ownership
Manage and prioritize the product backlog to maximize business value and support strategic objectives.
Participate in Agile ceremonies, including planning, backlog refinement, sprint reviews, and retrospectives.
Make informed prioritization decisions based on business value, regulatory requirements, technical dependencies, and stakeholder needs.
Support delivery teams by providing timely decisions and guidance throughout the development process.
Data-Driven Decision Making
Define success metrics and evaluate product performance using quantitative and qualitative feedback.
Leverage data, user insights, and stakeholder feedback to inform product enhancements and prioritization decisions.
Monitor adoption, usability, and operational effectiveness of delivered capabilities.
Identify opportunities for continuous improvement across products and processes.
Industry and Business Knowledge
Maintain an understanding of Commercial Banking operations, digital platform capabilities, and emerging technology trends.
Stay informed on regulatory, operational, and market considerations that influence digital product strategy.
Contribute thought leadership and best practices related to platform modernization, digital experiences, and product management.
Position Specific Skills
Product strategy and roadmap development
Product ownership and backlog management
Requirements gathering and user story creation
Agile and Scrum methodologies
Stakeholder management and cross-functional leadership
Business process analysis and workflow design
Experience design and customer journey mapping
Platform and ecosystem thinking
Data analysis and performance measurement
Commercial Banking domain knowledge
Qualifications
Bachelor's Degree and 4 years' experience OR High School Diploma/GED and 8 years' experience in Product Management, Product Ownership, Digital Product Delivery, Agile methodologies, or related technology and business disciplines.
Preferred Area of Study
Business, Information Systems, Computer Science, Finance, User Experience Design, or related field.
Preferred Area of Experience
Commercial Banking or Financial Services experience
Product Ownership or Product Management experience supporting enterprise platforms
Experience working across multiple product domains and stakeholder groups
Experience translating business requirements into Agile delivery artifacts
Experience partnering with software engineering teams in Agile environments
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at .
This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
If hired in North Carolina, the base pay for this position is generally between $105,000 and $160,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
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Originally posted on Himalayas
