About the role
CrossCountry Consulting is the transformation partner for the Office of the CFO. As a trusted advisor to Fortune 500 companies, emerging growth market leaders, and private equity sponsors, we combine deep domain expertise with the power of data, AI, and technology to modernize workflows, drive human-centered change, and maximize transaction value. Grounded in our Core Values, we are committed to solving today's most complex challenges while delivering a better experience for our clients, our people, and our communities. When you join CrossCountry, you become part of a team that believes in collaboration, generosity, and the drive to help our clients work smarter, build resiliency, and prepare for the future.
The Support & Optimization Senior Consultant is responsible for delivering high-quality NetSuite support and optimization services to our clients. This individual will work closely with the Support & Optimization Manager and Lead to resolve support tickets, implement configuration improvements, and ensure an excellent client experience across NetSuite financial and operational modules.
What You'll Do
Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication
Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements
Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope
Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet their expectations across financial modules and accounting workflows
Identify support risks and issues and escalate appropriately, contributing to mitigation strategies
Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes, maintaining client satisfaction
Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery
Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations
Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes
What You'll Bring
Bachelor's degree in Business, Accounting, Finance, or related field
NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred, or equivalent experience
Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting)
3+ years of experience working with NetSuite, including support, configuration, or implementation experience
Consulting firm experience preferred
Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects
Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams
Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues
Must be based in the Philippines; this is a fully remote role
Compensation
Additional Information
#LI-Remote
#LI-KM1
Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
