About the role
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as a Virtual Legal Receptionist and become the welcoming first point of contact for a busy law firm. In this role, you will manage incoming calls, gather essential information, answer general inquiries, and connect callers with the appropriate team member. You will also help identify prospective clients who may be a good fit for the firm and guide them to the Sales or Intake team for further evaluation. This position is ideal for a dependable, service-oriented professional who communicates clearly, listens carefully, and remains composed in a fast-paced environment. Your professionalism and attention to detail will directly contribute to a positive experience for clients, prospective clients, vendors, and other contacts.
• Monthly Compensation Range: From 1,015 to 1,100 USD
Responsibilities include, but are not limited to:
Follow the firm’s procedures, policies, communication standards, and call handling protocols
Maintain accurate information in Clio Grow and Clio Manage
Schedule calls and meetings when required
Sort and route incoming communications to the appropriate person
Take complete and accurate messages when the appropriate team member is unavailable
Welcome callers professionally and create a positive first impression of the firm
Apply the firm’s established guidelines to help identify whether a prospective client may be a potential fit
Route qualified prospective clients to the Sales or Intake Specialist for further evaluation
Collect preliminary information from prospective clients
Transfer calls to the appropriate attorney, team member, or department
Respond to general questions from clients, prospective clients, vendors, and other callers when the appropriate information is available
Identify the purpose of each call and gather the necessary initial information
Answer incoming calls during regular business hours and serve as the primary daytime receptionist
Coordinate with backup reception coverage for overflow, after hours, and weekend calls when necessary
Use Microsoft Teams and Microsoft Outlook to coordinate internal communications, email, and calendar activities
Send reminders and follow up communications when necessary
Assist with general email inquiries as needed
Communicate caller information and messages promptly to the appropriate team member
Requirements:
• At least 1 year of previous experience in reception, client service, intake, sales, or a related role is preferred
•Strong spokenand written English with clear and confident communication
• Professional and welcoming telephone presence
• Active listening and information gathering skills
• Strong interpersonal and client service abilities
• Sound judgment when routing calls and evaluating general inquiries
• Ability to remain calm and organized in a fast-paced environment
• Strong attention to detail and message accuracy
• Reliable follow through and time management
• Ability to learn new systems, procedures, and call protocols quickly
• Discretion when handling confidential client information
• Resourceful and solution-oriented approach
• Adaptability when managing changing priorities and call volumes
• Ability to work independently while supporting a collaborative team
• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday from 7AM to 4PM EST
• Expected call volume: Moderate to high (15-30 calls per day)
• Software and Tools Required:
- CRM: Clio
- Email/Calendar: Outlook, Teams
Work Shift:
Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas
