About the role
We are seeking a reliable, organized, and personable Client Services & Studio Coordinator to support the day-to-day administrative and customer service operations of a boutique yoga and hot yoga studio. The ideal candidate is tech-savvy, responsive, detail-oriented, and comfortable communicating with clients remotely.
Key Responsibilities
Manage client scheduling, class bookings, cancellations, and appointment changes.
Assist clients with booking questions, account issues, and basic system troubleshooting.
Respond to emails, text messages, DMs, and customer service inquiries.
Manage and respond to the studio's customer-service text line.
Follow up with clients and ensure inquiries are resolved promptly.
Communicate with instructors regarding schedules, substitutions, availability, and studio updates.
Maintain accurate and organized client information, schedules, and administrative records.
Assist with basic social media messages, promotions, marketing inquiries, and client outreach.
Support other remote administrative and operational tasks as needed.
Qualifications
Previous experience in customer service, scheduling, administrative support, hospitality, wellness, or a similar client-facing role.
Excellent written and verbal English communication skills.
Strong customer service and interpersonal skills.
Highly organized with exceptional attention to detail.
Comfortable using technology and learning new scheduling/management systems.
Reliable, responsive, and able to manage multiple tasks independently.
Professional, personable, and proactive.
Willingness to learn studio-specific systems, procedures, and workflows.
Originally posted on Himalayas
