About the role
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
Research, analyse and understand the individual clients and assigned client portfolio in terms of business model, strategic levers, business drivers and financial metrics.
Co-ordinate the client service team (CST) meetings; preparing the logistics, agenda, and content management.
Contribute to ideation and own the translation of action points post the meeting into tangible opportunities. Work independently to compile client and portfolio information into reports, documents and dashboards on client engagement levels, sales activity, business pipeline and value proposition profitability.
Provide input and recommendations into CSTs opportunity identification, budget planning and performance forecasting. Collate, interpret and present relevant information and data for the purpose of tracking performance metrics that inform client, sector and market trends and the origination of clients and sustainable solutions.
Build client centric, sustainable relationships with counterparts at the client, to enable the delivery of relevant SBG value propositions/ solutions that contribute towards the clients growth and grow share of wallet.
Contribute client research, analysis, financial modelling and scenario planning towards the preparation and delivery of relevant materials to drive a successful engagement (e.g. pitch books, RFPs, client presentations, case studies).
Organise and attend client visits in support of the CC and broader CST, maintain ongoing client dialogue and support solutioning and cross selling. Co-ordinate internal stakeholder sessions prepare and present client information and follow up on actions arising to drive integration and client centricity in delivering against existing and new opportunities.
Liaise with internal functions (e.g. Product lines, Operations, Credit Risk) to support the day-to-day client relationship management and resolution of client escalations. Support the credit process and other relevant workflows between credit and coverage by assisting with credit applications, support and / or run NBAC for vanilla solutions, excess management resolution, and compliance related issues to support client risk strategy.
Track, monitor and review / assess client financial performance, including information undertakings and covenant compliance, with appropriate recommendations to mitigate risk where relevant.
Adhere to applicable CIB policies, systems, processes and procedures to ensure the compliance and fulfilment of all relevant risk, regulatory and business control requirements.
Provide on the job guidance to team members to enhance their understanding and application of the CIB value proposition, processes and standards and to enable improved performance
Qualifications
First Degree Business Commerce Required
Experience Details Required/ Preferred 3-7 years Demonstrate an experienced understanding of the Client Coverage capabilities.
Required and 3-7 years Proficient understanding of credit and risk.
Required and 3-7 years Experience in portfolio management - internal stakeholder collaboration, query management, compliance, reporting, middle office support, etc.
Required and 3-7 years Demonstrated experience working in cross functional teams to deliver comprehensive client experience.
Required and 3-7 years A track record conducting research, analysis, interpreting and packaging qualitative and quantitative data, such as compiling client documentation (presentation books, presentations, memoranda, and other presentation materials) to share insight and create client value. Required Total number of years' experience 5 years
Additional Information
Behavioural Competencies
Adopting Practical Approaches
Checking Things Conveying
Self-Confidence
Developing Expertise
Documenting Facts
Interpreting Data
Inviting Feedback
Managing Tasks
Technical Competencies
Consumer Banking
Client Knowledge
Client Retention
Client Servicing
Business Development
Trading and Transacting
