About the role
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications
B.Sc in Social Science or related field.
Masters and Professional certifications can be an added advantage.
Experience:
Mandarin speaking.
1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
Experience in telecommunications Support.
Understanding of Stanbic IBTC’s products and services.
Conceptual and practical knowledge of credit procedures, policies, and standards
Computer literacy, particularly with Microsoft Word, Excel and Power Point
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Convincing People
Exploring Possibilities
Technical Competencies:
Banking Process & Procedures
Customer Understanding (Consumer Banking)
Product Knowledge (Consumer Banking)
Active Listening
Query Resolution
